All Grayed out

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Marvin Richardson Marvin Richardson
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All Grayed out

I have been successful in the past with the latest Version running. It quit on me a good Month ago. I have tried and tried to get it to respond by reinstalling the driver, differ Comports ETC. It always comes up greyed out , so that I can not set a new comport or even get in to config at all. I have removed any hidden entries that I find in device manager to no avail. I am at a complete loss of anything else to try. I have even removed the application and re-installed it many times. I have pulled the power plug and waited 15-20 seconds and plugged it back in. Also tried removing the USB cable and audibly hear it drop and re-install when I plug it back in. Any thoughts on this would be appreciated. Thanks Marv W0ZK
Dan AE9K Dan AE9K
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Re: All Grayed out

Hi Marvin,

Normally the greying out (of the Config button at least) is typically due to the configuration file referencing a live COM port but not the port associated with the amp...in combination with auto-start being enabled.  Because the COM port is live, the monitor can open the port and send commands but no valid responses will be received thus it just sits there waiting for amp telemetry.  Auto-start aggravates the issue by automatically starting that communication with the wrong COM port and not giving you an opportunity to change it.

To fix this, close the monitor and edit the config file (C:\Users\<you>\AppData\Local\AE9K\Alpha Monitor Settings.xml) with a text editor like Notepad and make sure the COM port specified is what you expect.  For example, the config file entry below is how COM4 is specified.  
 
  <ComPort>COM4</ComPort>
 
If you change the COM port number, save the file then launch the monitor.
 
If that doesn’t fix it, the next step is to close the monitor and edit the config file again but this time remove the entire line specifying the COM port.  Save the file and try starting the monitor. If this worked you should now be able to click Config and select a different COM port.

If those two steps don't work the problem may be elsewhere in the config file so we're going to try bringing up the monitor without a configuration.  To do this, close the monitor and rename the Alpha Monitor Settings.xml file to something like Alpha Monitor Settings.old then launch the monitor.  The disadvantage with this method is that you lose all prior settings.  But you can read the old file and use that to add back the settings.

All of the above assume the issue is with the monitor rather than your virtual COM port and its' associated driver configuration.

Let me know if you make any progress.

73,

Dan
AE9K
Marvin Richardson Marvin Richardson
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RE: All Grayed out

Hi Dan;

I am attaching a snippet of the only thing I get in Notepad when I go to ApData\Local|AE9K.  Does this mean I am not getting any feedback from the 8410?

 

From: Dan AE9K [via AE9K Software] [mailto:[hidden email]]
Sent: June 12, 2016 6:38 PM
To: Marvin Richardson <[hidden email]>
Subject: Re: All Grayed out

 

Hi Marvin,

Normally the greying out (of the Config button at least) is typically due to the configuration file referencing a live COM port but not the port associated with the amp...in combination with auto-start being enabled.  Because the COM port is live, the monitor can open the port and send commands but no valid responses will be received thus it just sits there waiting for amp telemetry.  Auto-start aggravates the issue by automatically starting that communication with the wrong COM port and not giving you an opportunity to change it.

To fix this, close the monitor and edit the config file (C:\Users\<you>\AppData\Local\AE9K\Alpha Monitor Settings.xml) with a text editor like Notepad and make sure the COM port specified is what you expect.  For example, the config file entry below is how COM4 is specified.  
 
  <ComPort>COM4</ComPort>
 
If you change the COM port number, save the file then launch the monitor.
 
If that doesn’t fix it, the next step is to close the monitor and edit the config file again but this time remove the entire line specifying the COM port.  Save the file and try starting the monitor. If this worked you should now be able to click Config and select a different COM port.

If those two steps don't work the problem may be elsewhere in the config file so we're going to try bringing up the monitor without a configuration.  To do this, close the monitor and rename the Alpha Monitor Settings.xml file to something like Alpha Monitor Settings.old then launch the monitor.  The disadvantage with this method is that you lose all prior settings.  But you can read the old file and use that to add back the settings.

All of the above assume the issue is with the monitor rather than your virtual COM port and its' associated driver configuration.

Let me know if you make any progress.

73,

Dan
AE9K


If you reply to this email, your message will be added to the discussion below:

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AE9K.PNG (143K) Download Attachment
Marvin Richardson Marvin Richardson
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RE: All Grayed out

In reply to this post by Dan AE9K

Dan;

I have attacked two snippets of what I find under Alpha Monitor.  I am not finding the line you refer to.

Marv W0ZK

 

From: Dan AE9K [via AE9K Software] [mailto:[hidden email]]
Sent: June 12, 2016 6:38 PM
To: Marvin Richardson <[hidden email]>
Subject: Re: All Grayed out

 

Hi Marvin,

Normally the greying out (of the Config button at least) is typically due to the configuration file referencing a live COM port but not the port associated with the amp...in combination with auto-start being enabled.  Because the COM port is live, the monitor can open the port and send commands but no valid responses will be received thus it just sits there waiting for amp telemetry.  Auto-start aggravates the issue by automatically starting that communication with the wrong COM port and not giving you an opportunity to change it.

To fix this, close the monitor and edit the config file (C:\Users\<you>\AppData\Local\AE9K\Alpha Monitor Settings.xml) with a text editor like Notepad and make sure the COM port specified is what you expect.  For example, the config file entry below is how COM4 is specified.  
 
  <ComPort>COM4</ComPort>
 
If you change the COM port number, save the file then launch the monitor.
 
If that doesn’t fix it, the next step is to close the monitor and edit the config file again but this time remove the entire line specifying the COM port.  Save the file and try starting the monitor. If this worked you should now be able to click Config and select a different COM port.

If those two steps don't work the problem may be elsewhere in the config file so we're going to try bringing up the monitor without a configuration.  To do this, close the monitor and rename the Alpha Monitor Settings.xml file to something like Alpha Monitor Settings.old then launch the monitor.  The disadvantage with this method is that you lose all prior settings.  But you can read the old file and use that to add back the settings.

All of the above assume the issue is with the monitor rather than your virtual COM port and its' associated driver configuration.

Let me know if you make any progress.

73,

Dan
AE9K


If you reply to this email, your message will be added to the discussion below:

http://forum.ae9k.com/All-Grayed-out-tp90p91.html

To unsubscribe from All Grayed out, click here.
NAML


Config File.PNG (9K) Download Attachment
Alpha Monitor.PNG (29K) Download Attachment
Alpha Monitor files.PNG (29K) Download Attachment
Dan AE9K Dan AE9K
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RE: All Grayed out

Hi Marvin,

All the images you attached are from the program folder rather than your profile folder (AppData\Local\AE9K).  Use Windows Explorer to navigate to the root of the C: drive and follow the path:

C:\Users\<you>\AppData\Local\AE9K\

....where <you> is whatever username you are when logged into Windows.  If you're not sure what your username is, navigate to each folder under C:\Users\ then to AppData\Local\ to see if there's an AE9K folder.  When you find this folder you're in the right place.    Note that it's possible AppData is hidden so you can type this folder name in to the path (red outlined area) in Windows Explorer when you're in C:\Users\<you>\ if necessary to get into C:\Users\<you>\AppData\.

The path at the top of Windows Explorer (red outlined area) should reflect the path chosen via clicking folders in the left hand panel.  Here's where it is for me with all folders exposed:



Once you've navigated to the C:\Users\<you>\AppData\Local\AE9K\ folder (as confirmed in the red outlined area in Windows Explorer) you should see a file named "Alpha Monitor Settings.xml".  If so, pick up with the original instructions about manipulating the COM port reference or the entire file.

73,

Dan
AE9k
Marvin Richardson Marvin Richardson
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RE: All Grayed out

Dan;

How stupid of me!  Thank you so much for your help.  I found it was using COM5 which is what my Flex 6500 uses.  I changed it to COM4 and it immediately worked.  I have printed off all your responses and will file them for future reference.

 

Thanks again

Marv W0ZK

 

From: Dan AE9K [via AE9K Software] [mailto:[hidden email]]
Sent: June 13, 2016 7:48 PM
To: Marvin Richardson <[hidden email]>
Subject: RE: All Grayed out

 

Hi Marvin,

All the images you attached are from the program folder rather than your profile folder (AppData\Local\AE9K).  Use Windows Explorer to navigate to the root of the C: drive and follow the path:

C:\Users\<you>\AppData\Local\AE9K\

....where <you> is whatever username you are when logged into Windows.  If you're not sure what your username is, navigate to each folder under C:\Users\ then to AppData\Local\ to see if there's an AE9K folder.  When you find this folder you're in the right place.    Note that it's possible AppData is hidden so you can type this folder name in to the path (red outlined area) in Windows Explorer when you're in C:\Users\<you>\ if necessary to get into C:\Users\<you>\AppData\.

The path at the top of Windows Explorer (red outlined area) should reflect the path chosen via clicking folders in the left hand panel.  Here's where it is for me with all folders exposed:



Once you've navigated to the C:\Users\<you>\AppData\Local\AE9K\ folder (as confirmed in the red outlined area in Windows Explorer) you should see a file named "Alpha Monitor Settings.xml".  If so, pick up with the original instructions about manipulating the COM port reference or the entire file.

73,

Dan
AE9k


If you reply to this email, your message will be added to the discussion below:

http://forum.ae9k.com/All-Grayed-out-tp90p94.html

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Dan AE9K Dan AE9K
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RE: All Grayed out

Glad it's working.

I need to add code to time out after detecting no valid responses from the amp and upon timing out give the user the option of selecting a different COM port.  That would avoid the perpetually greyed-out problem you and others have experienced.   I've added it to my to-do list.

73,

Dan
AE9K